Privacy Policy

Section 01

Information We Collect

a. Personal Information

Information that identifies you as an individual, including:

• Contact details: name, email address, phone number, postal address
• Business information: company name, job title, and relevant financial details
• Account information: login credentials and preferences (if applicable)

b. Non-Personal Information

Information that does not directly identify you, including:

• Technical data: IP address, browser type, device type, operating system
• Usage data: pages visited, time spent on the Website, referring URLs
• Behavioural data: clicks, navigation paths, and interactions

c. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyse performance, and support marketing activity. See Section 10 for details.

Section 02

How We Collect Information

We collect information in the following ways:

• Directly from you — when you submit forms, request services, or contact us
• Automatically — through cookies, analytics tools, and tracking technologies
• From third parties — including partners, social platforms, and publicly available sources where permitted

Section 03

How We Use Your Information

We process your data based on lawful grounds including consent, legitimate interests, and contractual necessity. We use your information to:

• Provide and manage our services
• Respond to enquiries and communicate with you
• Improve our Website, services, and user experience
• Send marketing communications where you have opted in
• Analyse performance and optimise campaigns
• Comply with legal and regulatory obligations
• Prevent fraud and enforce our terms

Lawful Basis for Processing

The table below sets out the specific lawful basis we rely on for each processing activity, as required under UK GDPR Article 13.

Section 04

How We Share Your Information

We do not sell your personal data. We may share your data with:

• Service providers — such as hosting, analytics, and payment processors
• Business partners — where necessary to deliver services
• Legal authorities — where required by law or regulation
• Business transfers — in connection with a merger, acquisition, or sale

All third parties are required to process your data securely and lawfully.

Section 05

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict processing of your data
• Receive your data in a portable format
• Object to processing, including for marketing
• Withdraw consent at any time

To exercise your rights, contact: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

• Website: ico.org.uk
• Phone: 0303 123 1113

Section 06

Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, access controls, and secure systems.

No system is completely secure. In the event of a data breach, we will notify affected individuals and the Information Commissioner's Office (ICO) where required.

Section 07

Data Retention

We retain personal data only as long as necessary:

• Contact data — until no longer needed or upon request
• Usage data — typically up to 26 months
• Financial data — up to 6 years in line with legal obligations

Data is securely deleted or anonymised when no longer required.

Section 08

International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Section 09

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal data.

Section 10

Cookies

Cookies are small files stored on your device to enhance your experience. We use:

• Essential cookies — required for Website functionality
• Analytics cookies — to understand Website usage
• Marketing cookies — to support advertising and tracking

You can manage cookies via your browser settings or our consent tool. Disabling cookies may affect Website functionality.

Section 11

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If we become aware of such data, it will be deleted.

Section 12

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and significant changes may be communicated directly.